Shipping policy

WIKS Candle Co. Shipping Policy

Thank you for shopping with WIKS Candle Co.! This Shipping Policy outlines important information about order processing, shipping times, and delivery options.

1. Order Processing Time

• Processing: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• Order Updates: You will receive an email notification with tracking information once your order has shipped.

2. Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

3. International Shipping

WIKS Candle Co. ships internationally to select countries. Shipping charges, rates, and delivery times vary by location and will be calculated at checkout. Please be aware that international orders may be subject to additional customs duties and fees, which are the responsibility of the buyer.

4. Order Tracking

Once your order ships, you will receive an email with tracking information. You can use this tracking number to monitor your package’s progress. If you experience any issues, feel free to reach out to our customer service team.

5. Shipping Delays

Please note that shipping times are estimates and are not guaranteed. Unforeseen circumstances, such as weather, postal delays, or high order volumes, may impact delivery times. If your order is delayed, I will do our best to keep you updated.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at wikscandleco@gmail.com within 7 days of the delivery date. I will work with the shipping carrier to resolve the issue and determine the next steps.

7. Contact Us

For any questions or concerns regarding shipping, please contact me at wikscandleco@gmail.com. I'm here to help!